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Himanshu Goil Speaks at AI-Native Workplace Summit 2025 on the Future of Civic Agents in Public Service

Redmond, Washington; November 18th, 2025– Artificial intelligence is rapidly transforming how governments deliver services, moving beyond traditional chatbots toward advanced civic AI agents capable of executing tasks autonomously while maintaining transparency and accountability.
This shift was the focus of a featured session at the AI-Native Workplace Summit 2025, where Himanshu Goil, CEO of TechForGov, joined industry leaders to discuss how governments can responsibly adopt AI-powered solutions to modernize public service delivery.
The session explored a central question facing public sector leaders today:
How can governments leverage AI agents to improve transparency, speed, and citizen engagement while preserving trust and accountability?
Key insights from the session included:
  • From RAG to Agentic AI - Retrieval-Augmented Generation (RAG) is evolving into “agentic RAG,” enabling AI systems to break down complex tasks, act autonomously, and continuously update human teams.
  • The Role of Microsoft Copilot - Copilot Studio enables organizations to build intelligent agents that integrate seamlessly with platforms such as Microsoft 365, Salesforce, and Dynamics.
  • Beyond Chatbots - Civic AI agents can support use cases such as permit processing, compliance checks, financial anomaly detection, and real-time operational insights.
  • The 5P Framework for Adoption - Purpose, Pilot, Playbook, Production, and Performance provide a practical roadmap for deploying AI responsibly in government environments.
Emphasizing the importance of measured, responsible implementation, Himanshu noted:
The future of public service isn’t just digital – it’s collaborative. Civic agents will work hand-in-hand with human teams to deliver smarter, faster, and more responsive government.”
The session also highlighted the broader AI-Native Workplace vision: democratizing access to knowledge, building foundational AI skills, and fostering cross-sector collaboration to shape the future of work.
View the recorded session here: AI-Native Workplace Summit 2025
About the AI-Native Workplace Summit
The AI-Native Workplace Summit brings together technical leaders, business executives, and public-sector innovators to explore the future of work. With sessions designed for business leaders, IT professionals, and citizen developers, the summit focuses on responsible AI practices, foundational AI skills, and hands-on experience with tools such as Microsoft Copilot, Agents, Azure AI Foundry, and Copilot Studio.
About TechForGov

TechForGov, the public sector division of Ignatiuz, brings an AI-First approach to modernizing government applications. We empower municipalities and government agencies with intelligent, scalable, and secure digital solutions designed to enhance efficiency, transparency, and citizen engagement.

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